What's the Experience of What You Do?

How to avoid a common mistake in storytellingme?" Drown your listener with your "process" and
Are you a specialist in your field? Do you have a waythey won't see the payoff quickly enough, and they
of working, coaching, developing a product or creatingzone out. Eyes glaze over and a polite exit from the
art that is so unique that you can't wait to talk about it?conversation will most likely me next.
That's fantastic! There are people eagerly awaitingTo prevent that disconnect, learn to be aware of
your story, and hungry for what you have to offer.when you go into "process."
The trick is not to bore them before they get to theAn example:
good stuff about you!A woman named Liza runs an alcohol recovery
We all have experienced the situation that I am talkingprogram. She proudly tells: " A 21 year old man was
about; You simple ask, " what is it you do?" to a newbrought to me; he was living on the streets, hungry and
acquaintance and what seems like an eternity later, thevery thin and truly didn't know how he would survive
flood of information is still rising and you are searchingthe next night, I introduced him to our unique program
the room for a rescue.and within months he learned that he could contribute
Well-intentioned as this person may be, they suffergreatly to society, and now owns a business, and a
from what my husband has termed "lack of situationalhome and is living a life he could not imagine just two
awareness".years ago!"
We certainly don't want to think that we could ever beCurious about that program, huh? Notice, nothing is said
that person (heaven forbid!) but there is an awarenessabout the process of what she does... the experience
that we need to have when we develop our stories; Iof the young man's recovery is engaging, and we are
am speaking specifically of stories that we tell aboutleft to ask the question, " wow, what is this program?"
ourselves, what we do, and how we help others.If you get the listener to want to know more, then you
These stories are crucial to the success ofhave permission to go into what your process actually
entrepreneurs, authors, coaches... really anyone thatis.
wants to be successful and influence others.Had Liza gone into detail right in the beginning, " we
The key is to keep your story succinct. Follow thisplaced in him a room in our facility where there was
easy template:24 hour watch, and provided him with nutritional testing,
» Who are you? Or Who is the person/ clientand a need-specific diet. We engaged him in group
that you helped?session and single therapy sessions on a daily basis
» What happened to you or them? What wasuntil.... ( blah blah...uh huh), how many people would be
the problem?ready to ask for more information? There would be
» What did you do?no need, and the experience of the man's story would
» What is the result of your actions/ programhave been diluted by excess of words.
teaching, etc?It takes some practice to understand what "process"
The most difficult of these steps for most enthusiastictalk sounds like... I had a coach that would call me on it!
professionals is the third one, "what did you do?" (ThisEvery time I would start to describe the "How I do It"
is where "succinct" gets forgotten) This step is theshe would shout, "process!" (And I would hate her
most difficult because a specialist loves what they do,momentarily... but, it helped!)
and wants to proudly say "how" they do it. Problem is,Focus on the experience of what you do. Let them
the listener, at least initially, is more attracted to "whatsee how you can help them, their company, their loved
was the result?" Don't forget, it is human nature toone. Then, let them ask for more.
constantly use the filtering question, "what's in it for